Customer Service Mastery

Customer Service: Mastering Active Listening


Description
Allowing a homeowner or board member to vent is an important part of effective communication. It gives them a chance to express their frustration and feel heard, which often helps reduce tension. By listening patiently without interrupting, you create a space for the homeowner or board member to calm down, making it easier to resolve the issue professionally and respectfully.

Content
  • Mastering Active Listening_ Transforming Service Through Engagement _3_.mp4
Completion rules
  • All units must be completed