Course
Sexual Harassment (CME02)
Compliance Essentials
Sexual Harassment (CME02)
Sexual harassment certainly isn’t an easy subject to bring up, but it’s a serious issue that shouldn’t be avoided. Workplaces of all kinds need to adopt a zero-tolerance policy from the start, and ensure that the details of which are...
Be a Hospitalian
Customer Service Mastery
Be a Hospitalian
Hospitality, in the context of customer service, refers to creating a welcoming, respectful, and caring environment for those you serve. It goes beyond solving problems—it’s about making homeowners feel valued and comfortable. In homeowner...
Customer Service: De-escalation
Customer Service Mastery
Customer Service: De-escalation
De-escalation is a key skill in customer service. It involves staying calm, listening actively, and responding with empathy to reduce tension and guide conversations toward a positive resolution. When emotions run high, your professionalism can...
Customer Service: Mastering Active Listening
Customer Service Mastery
Customer Service: Mastering Active Listening
Allowing a homeowner or board member to vent is an important part of effective communication. It gives them a chance to express their frustration and feel heard, which often helps reduce tension. By listening patiently without interrupting, you...
Customer Service: Mastering Communication
Customer Service Mastery
Customer Service: Mastering Communication
Learn how to enhance your communication skills with homeowners, board members, and vendors by combining clarity with empathy, ensuring effective and harmonious interactions in the HOA environment.
Customer Service: Mastering Empathy & Problem Solving
Customer Service Mastery
Customer Service: Mastering Empathy & Problem Solving
Discover how to effectively use empathy and problem-solving skills to address homeowner and board member frustrations and guide them toward resolution, fostering trust.
Customer Service: The Power of Rapport
Customer Service Mastery
Customer Service: The Power of Rapport
Discover how building genuine connections with homeowners and board members can lead to smoother resolutions, more productive meetings, and a stronger sense of community within your HOA.

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