| Course | |||||
|---|---|---|---|---|---|
 | Compliance Essentials Sexual harassment certainly isn’t an easy subject to bring up, but it’s a serious issue that shouldn’t be avoided. Workplaces of all kinds need to adopt a zero-tolerance policy from the start, and ensure that the details of which are... | ||||
 | Customer Service Mastery Hospitality, in the context of customer service, refers to creating a welcoming, respectful, and caring environment for those you serve. It goes beyond solving problems—it’s about making homeowners feel valued and comfortable. In homeowner... | ||||
 | Customer Service Mastery De-escalation is a key skill in customer service. It involves staying calm, listening actively, and responding with empathy to reduce tension and guide conversations toward a positive resolution. When emotions run high, your professionalism can... | ||||
 | Customer Service Mastery Allowing a homeowner or board member to vent is an important part of effective communication. It gives them a chance to express their frustration and feel heard, which often helps reduce tension. By listening patiently without interrupting, you... | ||||
 | Customer Service Mastery Learn how to enhance your communication skills with homeowners, board members, and vendors by combining clarity with empathy, ensuring effective and harmonious interactions in the HOA environment. | ||||
 | Customer Service Mastery Discover how to effectively use empathy and problem-solving skills to address homeowner and board member frustrations and guide them toward resolution, fostering trust. | ||||
 | Customer Service Mastery Discover how building genuine connections with homeowners and board members can lead to smoother resolutions, more productive meetings, and a stronger sense of community within your HOA. |
